Many banks compete for the clients in the States, but Wells Fargo is probably the most popular one among job seekers. The recruiting managers conduct regular interviews, and recruit plenty of tellers for both full time and part time working opportunities.
What questions should you expect in your teller interview?
1. Why do you want to work at Wells Fargo?
Hint: You should try to focus on your personal preferences, and the vision and goals of the bank. You should simply focus on something that distinguishes Wells Fargo from their competitors, something their hiring managers are proud of.
2. Why the position of a teller?
Hint: You should tell them that you have the right abilities, skills, personality and experience for the job. You can also focus on your motivation (or career goals) and explain why you’d prefer teller to other roles, at least at the moment.
3. How did you hear about this job?
Hint: Most people apply for countless job offers. Recruiters at Wells Fargo want to hear that you are not one of them, that this interview isn’t “just another job interview on your long list of meetings with employers”.
Tell them how you heard about the job, and that it caught your eye immediately. And if you have a friend working at Wells Fargo, mention that they said nice things about working for Wells Fargo.
4. How far are you willing to travel / What location do you prefer?
Hint: The more options you mention, the better the chance of getting a job. If you have a car, you should mention it. However, I recommend you to mention also the most preferred locality, to ensure you’ll get the job there, if it is available. But you should not speak about your kids or other reasons for your preferences, unless they particularly ask about your reasons.
5. What would you do if you knew someone was stealing?
Hint: In correspondence with Wells Fargo internal policy, you should not take any heroic action on your own. Say that you would notify a security guard and quickly explain what was happening.
6. How would you deal with an irate customer? How did you deal with them in the past?
Hint: One meets all kinds of clients at Wells Fargo. While most people will be nice and clever, some will be irate, stupid, or too clever…
However, as a good teller, or any other person working at a bank, you need to stay calm and smile, and you should look at the problem from the point of view of the client. Try to mention this in your answer, while narrating a situation from the past. If you have no experience from the past, however, say what you would do if you talked to an irate customer.
* To see brilliant answers to these questions, and to many other questions they typically use at Wells Fargo, check Wells Fargo Interview Guide, an eBook I wrote for people who try to ace an interview at Wells Fargo. Thank you!
Jacob Gates, Your Personal Job Interview Coach
