There are many banks in the United States. However, probably the most popular one amongst the job seekers is Wells Fargo.
The recruiting managers organize job interviews quite often and recruit plenty of tellers for both full time and part time jobs.
It’s an opportunity for you.
In order to help you to succeed in the teller interview at Wells Fargo, I decided to prepare for you this article, with a help of E-book called “Wells Fargo Interview Guide” from my friend Jacob Gates, former recruiter and corporate interviewer at Wells Fargo.
So, what are the most common questions at Wells Fargo teller interview?
1. Why do you want to work at Wells Fargo?
Hint: You should try to focus on your personal preference to Wells Fargo, the vision and culture of a company. You should simply focus on something that distinguishes Wells Fargo from other companies and what Wells Fargo hiring managers are proud of. It is also a good idea to tell that you are the right match for the job.
2. Why the position of a teller?
Hint: You should tell them that you have the right abilities, skills, personality and experience for the job and that is the reason of your choice. That is all they need to hear at Wells Fargo to be happy with your answer. You can also focus on motivation to do the job.
3. How did you hear about this job?
Hint: Many people apply for countless job offers nowadays. Recruiters at Wells Fargo want to know that you are not one of them and that this isn’t “just another job interview” for you. That is why it is so important to provide a clear answer to this question. Also, if you have a friend working at Wells Fargo, mentioning that he recommended you this job will for sure help you to gain some extra points in the eyes of HR managers.
4. How far are you willing to travel / What location do you prefer?
Hint: The more options you mention, the better the chance of getting a job are. If you have a car, you should also mention it. However, I recommend you to mention also the most preferred locality, to ensure you’ll get the job there, if it is available. Also, I do not recommend you telling them something about kids or other personal reasons for certain locality preferences. It is simply not a good idea to talk about it in an interview… You can still say that you will take the job only in one city, but you should not mention the personal reasons for it.
5. What would you do if you knew someone was stealing?
Hint: This is actually a simple question. In correspondence with Wells Fargo internal policy, you should not take any heroic actions on your own. Therefore, the best thing to mention is that you would call a security guard and give him clear instructions on what is happening.
6. How would you deal with an irate customer? How did you deal with it in the past?
Hint: At places like Wells Fargo, you meet with all kinds of clients. While some people are nice and clever, some others are irate, stupid, or too clever… However, as a good teller, or any other person in a bank dealing with customers, you need to stay calm and smiley and look at the problem from the point of view of a client. That is what you should mention in your answer, when speaking about a real example of a situation from the past. If you have no experience with such a situation from the past, it is still better to say what you would do if it happened to you.
So, these were some questions that awaits for you in the teller interview at Wells Fargo.
If you would like to see perfect sample answers to these questions, as well as many more questions specific for Wells Fargo, and also see some unique tips how to ace an interview at this bank and how to outclass all the other applicants, I can strongly recommend you buying the e-book from Jacob. I think there’s a special discount at the moment. Just have a look at it here: Jacob Gates – Wells Fargo Interview Guide.
Good luck in your interview!