Many people dream of working in a bank. However, the competition is enormous, because practically everyone can apply for the job of a teller. They do not need any special qualification,or education. To have a chance of succeeding in an interview and signing a coveted job contract, you should know what questions to expect, and what answers you should give them.
So, what questions should you expect? And how to make a good impression on your interviewers? Simply, how to prepare for this challenging experience and walk away with a new job? We will try to answer this question on our website, that specializes only in bank teller interviews. Written by Jacob Gates, former interviewer at Wells Fargo and Bank of America.
What will they inquire about?
You will be inquired about your motivation to become a bank teller, about your experience with customer service, and about your knowledge of banking products.
In the big banks, you will also have to deal with behavioral questions, and role play exercise–these frighten most job seekers. But do not be worried. We will help you to prepare for all stages of your teller interview.
Banks choose the best one
Many people want to work in banks, especially as tellers and personal bankers. It gives the bank managers a great advantage, since they can choose anyone for their team. They hunt for talents, they hire people who can sell themselves in an interview. Will it be you? Let’s see if you can answer the following questions:
Note: Clicking a question will direct you to a new page where we analyze the questions and offer sample answers to the question. However, before going through the answers, I suggest you to read this page to the end, so you understand all the nuances of bank teller interviews. It would be useless to practice answers to the questions without having the knowldge.
- Why do you want to become a bank teller?
- Why did you choose our bank?
- Why should we hire you?
- How would you convince the customer to become a client of this bank?
- What are your weaknesses?
- What are your strengths?
- What do you know about our bank?
- Have you ever worked at a bank before?
- Talk about a successful sales experience.
- What characterize a good teller from your point of view?
- Give an example of you dealing with an irate customer and what you did to fix the problem?
- Give an example of a time you made a point to go above and beyond with customer service.
- What would you do if you saw a fellow employee take $100 that belonged to the bank?
- What banking products do you personally use and why?
- This job can be repetitive. What would motivate you to do it well every day?
- Where do you see yourself in 5 years time?
- What are your salary expectations?
Not everyone can be a good teller. Or am I wrong?
Your chances to succeed in an interview will rise once you know brilliant answers to the questions from our list. But you will still have to convince the interviewer about your skills and abilities, especially that you fulfill the following criteria:
- Have good communication skills.
- Love to talk to people and have a positive opinion about the others.
- Are able to uncover the needs and desires of the others.
- Have an ability to sell banking products.
- Have a good knowledge of banking products, or at least interest in this field, and an ability to learn quickly.
- Are calm, patient and responsible.
Having these skills and abilities is not decisive. What matters is whether you can convince the interviewers of having them.
Do interview questions for tellers differ in various banking institutions?
While each bank has their own, personalized interview processes, we should not forget that it goes about the same position all the time – position of a teller. Logically the questions will be similar, doesn’t matter where you apply for this job.
On the other hand, some banks have designed special interview processes, in order to stand out from the crowd. Bank of America and Wells Fargo belong to this group. If you apply for a teller position in one of these two institutions, I suggest you to have a look at Wells Fargo Interview Guide, or at Bank of America Interview Guide. I wrote both these books. But if you apply for a job in other bank, please read further.
Every good job applicant should ask at least one or two questions in their interview. But to be honest, it is not always possible in a bank. The interview schedule is jam-packed (they always interview many applicants), and the candidates get no chance for any discussions with the interviewers. However, if you get a chance to ask a question, for example in your second interview, you should focus on the following:
- Working environment
- Recruitment process
- Banking products
Winning the hearts of the interviewers
At the end of the day, interviewers are just men, and women, like I, and you. If you are able to build relationship with them, you can easily improve your chances of getting a job.
Most applicants for teller positions share the same resume–the same education, skills, experience–typically little. It’s not easy to stand out from the crowd, and it is also difficult for the interviewers to choose the single winner, or a few best candidates for the job.
Personal preferences often matter in similar interview scenarios. Try to create good relationship with them and improve your chances to succeed.
What to say at the end?
Twenty competitors, tough behavioral questions and a role play at the end. Well, luck favors the prepared mind. Will it be you? Our Bank Teller Interview Guide will guide you through this difficult interview, from start to finish. I wish you good luck!