To work as a bank teller is a dream of many men and many women. Is it also your dream? If it is, you should read further…
To get this job is not easy, to be honest. The competition is huge, especially if you apply for a job in one of the biggest banks located in United States. In order to have any chance of getting the job of a teller, you should prepare well for your job interview. On the pages of BankTellerInterviewQuestions.com, we will try to help you with your interview preparation. So, let’s start!
What questions can you expect to get in an interview?
Most questions are related to the job of a teller. You will be inquired about your motivation to become a bank teller, about your experience with customer service and also about your personality.
In most of the big banks, one has to deal with several behavioral questions and role play exercises also. These frighten the people the most. But do not be worried. On the pages of our website, we help you to get ready for all stages of typical interview process for tellers.
The success does not depend only on your answers to interview questions
Before you start to browse the content of the web and answer one question after another one, you should think a bit about the things that really matter in an interview.
It is your behavior, presence, the impression you make, etc. The success or failure is really not dependent only on the quality of your answers to interview questions. I suggest you to have a look at our bank teller interview tips section, to understand better how to prepare well for your interview and not to be just a machine with the right answers .
Banks choose the best one – the one who’s prepared
Banks have a huge advantage on the job market. Many people want to work there, especially on teller positions. Therefor, the bank managers have a possibility to choose anyone they want for their team. Will it be you? Well, I do not know… Maybe if you prepare the right answer to all the following questions, your chances will be decent.
(Click on the question to see our suggestions to the answer)
- Why do you want to become a bank teller?
- Why did you choose our bank?
- Why should we hire you?
- How would you convince the customer to become a client of this bank?
- What are your weaknesses?
- What are your strengths?
- What do you know about our bank?
- Have you ever worked at a bank before?
- Talk about a successful sales experience.
- What characterize a good teller from your point of view?
- Give an example of you dealing with an irate customer and what you did to fix the problem?
- Give an example of a time you made a point to go above and beyond with customer service.
- What would you do if you saw a fellow employee take $100 that belonged to the bank?
- What banking products do you personally use and why?
- This job can be repetitive. What would motivate you to do it well every day?
- Where do you see yourself in 5 years time?
- What are your salary expectations?
Not everyone can be a good teller
Once you are ready to answer all of these questions, you still will need to convince the employer about your suitability for this job. You know… not everyone can be a good teller. To be a good one (and employers know this), you need to:
- Have good communication skills
- Love to talk to people and have a positive opinion about others in general
- Be capable of uncovering the needs and desires of the others
- Have an ability to sell things, or at least to create a need to buy something, on the side of a client
- Have a good knowledge of banking products, or at least an ability to learn such things and to learn it quickly
- Be calm, patient and responsible person
It is important to understand one fact. If you have these skills and abilities is not important. Important is, if you can convince the employer or the interviewer, that you have it. This is where advanced interview coaching comes into place. A good coach can teach you how to get rid of interview stress, convince the employer about your skills and simply show everything that is inside of you in an interview.
You can find a lot of information on the free parts of our website, but if you really want to stand out from the crowd and get ready for an interview as good as possible, you should have a look at Bank Teller Interview Guide, e-book that Mr. Gates, former interviewer at two big US banks wrote just for our website.
Do bank teller interview questions differ in different banks?
Every bank has their own interview process. However, you should realize that it goes about the same position all the time – the position of a teller. Logically, the questions asked in an interview are similar. It would not make sense otherwise.
That’s why it is good to send your job application to several banking institutions. An interview in one bank should help you to be well prepared for interview in another bank, etc. That’s the main reason why you should submit your application for several jobs.
However, some banks have designed special interview processes, in order to stand out from the crowd and to choose the best tellers only. Amongst these are Bank of America and Wells Fargo. If you apply for a teller job in one of these banks, I suggest you to have a look at Wells Fargo Interview Guide or Bank of America Interview Guide from our co-author, Jacob Gates, former corporate interviewer who worked in both WF and BofA. If you apply for a job in another bank, then you should check general Bank Teller Interview Guide Mr. Gates wrote for visitors of this website only.
Asking questions in a bank teller interview
General rule says that a good job applicant asks the interviewer at least two questions. To be honest to you, this is often not possible in a bank. The schedule is just too packed and the candidates often have no room for questions, what so ever. However, if you get a chance to ask some questions, you should focus on the following fields:
- Working environment
- Recruitment process
- Banking products
To learn more about the questions you should ask, have a look at other articles on the website.
Winning the hearts of the interviewers in a bank
At the end of the day, interviewers are just men and women. That’s the reality. If you are able to build relationship with them, you can easily improve your chances of getting a job. To be honest to you, most job applicants for teller positions are very similar. They have the same education, skills, experience, etc. It’s difficult to stand out from the crowd with your answers and it is also difficult for the interviewers to choose the single winner…
Therefor, personal preferences can play a big role, especially if the interview is a close one. You should not consider the interviewer to be your enemy, like many people do. You should rather consider him to be a friend and try to create as good mutual relationship as possible. Once you succeed and provide good answers to interview questions, you’ll get the job. We wish you pleasant stay on our website and hope to help you to succeed and get a teller job!